Changes and returns - Italy
We know how important it can be to wear a pair of new shoes that make you feel comfortable. However, it may happen that the fit is not perfect or that the color does not correspond to your expectations.
For this reason, we have created a return program and Exchange, aimed at simplifying and speeding up the process. Below you will find all the information to guide you, Step by step, in returning or changing the product. It's very simple!
Note: During periods of sales, the return are not possible, but only exchanges are allowed through our Exchange program.
Exchange service - € 11.99 Our Exchange service has been designed to facilitate the replacement of shoes:
- Send an email with the details of your order to conceptmilan.info@gmail.com.
- One of our collaborators will guide you in paying the service and help you in choosing the model or size to be replaced.
- An express courier will come to your address, will deliver the new shoes and retire those to be replaced. Simple and fast!
Service rendered - shipping to be paid by the customer If the desired variant or size is not available, we will suggest a similar model as a substitute. If you prefer to make a return, here's how to do it:
-
Fill out the form on our page dedicated to return.
-
A member of our team will contact you by guiding you in the return procedure and indicate you where to send the shoes.
Address for the return: Att. Conceptmilan,
Via Appia South Km 18.200, Naples 80029 -
After receiving the shoes, we will proceed with an immediate refund through an agreed payment method.
It is essential that the returned articles are in original conditions, with intact seals and have not been worn. Report or Exchange requests can be made within 14 days of delivery. The sales articles cannot be replaced.
The quality of our service is our priority. We hope this guide was clear and useful. In case of doubts, do not hesitate to contact us a conceptmilan.info@gmail.com.
Changes and returns -abroad
Conceptmilan It intends to guarantee the complete satisfaction of its customers, offering the possibility of returning one or more articles and receiving a refund equal to the price of the articles rendered. The return must take place at the expense and under the customer's liability within 15 days of delivery, provided that the articles rendered are intact and never used.
1. Returned conditions To send to conceptmilan one or more rendered, the customer must respect the following conditions:
- TO) The product to be made must not have been worn, ironed, washed or treated in any way.
- B) The products must be returned in the same conditions in which they were received and adequately packaged.
- C) All the labels of the article, both in pending fabric, must be intact and must not be removed.
- D) The goods can be delivered to any express courier within 15 days from the delivery date.
- AND) The customer who wants to make a change of size, color or article must follow the return procedure.
In case of non -compliance with one of the conditions listed, Conceptmilan reserves the right not to accept the returned goods and to resign it to the customer at his expense.
2. Change procedure
-
TO) The customer must send the package to: Conceptmilan, Via Appia Sud Km 18.200, Naples 80029 Sant'Antimo. The shipping costs will be borne by the customer.
-
B) Before sending the product to be replaced, Conceptmilan It will verify if the product respects the return conditions. The return shipment will be borne by Conceptmilan.
3. Returning procedure
- TO) To request authorization from the return, the customer must send a request to conceptmilan.info@gmail.com within 15 days of receiving the goods, specifying the articles to be returned. Once the request is received, the customer service of Conceptmilan will provide further instructions.
- B) Conceptmilan It can provide a shipping letter to facilitate the return. The customer will have to print it, attach it to the package and organize a collection with GLS. The shipping cost will be deducted from the refund amount.
- C) The shipping cost is borne by the customer. The shipment is at the risk of the customer; Conceptmilan He is not responsible for loss or damage due to inadequate packaging. The articles must be returned with original packaging.
4. Reimbursement If the return procedure is followed correctly, the customer will receive an acceptance notification. The reimbursed amount will be net of shipping costs and commissions incurred by Conceptmilan. The refund will take place by credit card, PayPal or bank transfer.
