Return and Refund Policy – ConceptMilan
In ConceptMilan, we want you to be happy with your purchase. If you wish to return a product, you can do so within 14 days from the date of receipt of the order following the guidelines indicated below.
1. Product Conditions
To be eligible for a refund, the product must be:
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Intact and never used (no signs of wear on the sole or upper).
- Returned in hisoriginal packaging, complete with all labels.
- Carefully packaged to avoid damage during transit.
2. Defective Products or Wrong Shipments
In case of receipt of a defective product or one different from the one ordered, the costs of collection and replacement will be entirely paid by ConceptMilan. Report the incident to conceptmilan.info@gmail.com within 72 hours of receipt attaching photographic evidence.
3. Defective Products or Wrong Shipments
In case of receipt of a defective product or one different from the one ordered, the costs of collection and replacement will be entirely paid by ConceptMilan. Report the incident to conceptmilan.info@gmail.com within 72 hours of receipt attaching photographic evidence.
4. Refunds
- Once the return has been received and inspected, we will issue the refund within 7 working days.
- The credit will be made via the same payment method used for the purchase.
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Please note: The cost of the product will be refunded. Standard shipping costs paid at the time of ordering are non-refundable.
5. Return shipping costs
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Paid by the Customer: In accordance with current legislation on the right of withdrawal, the shipping costs for returning the product are entirely at the customer's expense.
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Responsibilities: The customer is responsible for shipping until received at our warehouse. We recommend using a courier with tracking service.
6. Return Address
All returns must be sent to:
ConceptMilan – Returns Office Via Appia Sud km 18,200 80029 Sant’Antimo (NA) – Italy - +39 328 367 6675
7. Exchange Procedure (Exchange Service)
If you wish to change Size or model, we offer a facilitated service to avoid you having to manage the shipment yourself:
- Send an email to conceptmilan.info@gmail.com with your order number.
- One of our couriers will deliver the new product ewill withdraw at the same time the one to be returned to your home.
8. Defective Products or Wrong Shipments
In case of receipt of a defective product or one different from the one ordered, the costs of collection and replacement will be entirely paid by ConceptMilan. Report the incident to conceptmilan.info@gmail.com within 72 hours of receipt attaching photographic evidence.
9. Refunds
- Once the return has been received and inspected, we will issue the refund within 7 working days.
- The credit will be made via the same payment method used for the purchase.
-
Please note: The cost of the product will be refunded. Standard shipping costs paid at the time of ordering are non-refundable.
