We recommend following some instructions to preserve these sneakers:
Avoid contact with water, substances containing alcohol and in general any abrasive product. In case of contact with water, it is essential to let the sneakers dry completely before cleaning.
Clean smooth or textured leather with a soft, damp cloth. When the leather is completely dry, apply neutral cream and good quality polish with a soft cloth, using small circular movements.
To clean the suede parts, use a dry brush with soft bristles and carefully brush the individual suede parts.
Italy: Next day delivery - Order by 4pm
Europe: 1-2 working days
ConceptMilan - Orders in ITALY are shipped with GLS or SDA couriers. A tracking number is provided via email after your order is processed.
Returns: We offer guaranteed returns and exchanges within 14 days of receipt, to guarantee you a safe and worry-free shopping experience.
To receive the EXTRA 10% discount, you must purchase 2 pairs and the discount will automatically be added at checkout.
Handmade in Italy
We make every couple by hand, with passion and precision, in the heart of our laboratory. You will walk wrapped in true Italian quality.
We send everywhere, safely
We deliver throughout Europe with tracking in real time: you always know where your order is located and free yourself from the fear that the package will be lost.
Only excellence leather
We only use first choice leathers, selected by the best Italian concerts, to offer you softness, duration and a patina that improves over time.
Assistance that follows you, always
From the choice of the perfect shoe to the delivery confirmation, our pre and after -sales assistance team is at your side to ensure impeccable experience.
Stay tuned
GENUINE LEATHER
We only use smooth veal skin obtained from full flower, the outermost and noble layer of the skin. Artisanal processing, performed carefully, provides for a light beating of the surface: this process enhances the qualities natural of the material, giving him vitality, softness And structure. It is a fundamental phase, which requires attention, time and the expert eye of wise hands.
FREQUENTLY ASKED QUESTIONS
Here, you will find all the answers to your most common questions about our products.
If you would like to know more or have any further questions, please do not hesitate to contact us directly. We're here to make sure your experience with us is as amazing and satisfying as possible.
Shipping is always free, with no minimum order.
*Please note: an extra fee applies for the cash on delivery service depending on the shipping area.
Discover all the information regarding shipping costs at checkout.
**Shipping also active abroad with an additional cost calculated at checkout based on the shipping country.
Your order will be shipped the same day if you made the purchase by 2pm, otherwise the next working day. As soon as the order is shipped you will receive an email containing the link to track the package.
For shipments abroad it will take from 4 to 9 working days depending on the country of destination.
We accept online payments via credit or debit cards (MasterCard, Maestro, American Express, VISA), PayPal, Amex, PostePay
You can also choose to pay in interest-free installments with Klarna
Or choose to pay conveniently on delivery
You can make the return within 14 days of shipping by contacting us via email conceptmilan.info@gmail.com, We will help you during the return process.
Of course, you can send us a message to the email conceptmilan.info@gmail.com to request a size change. The size exchange service cannot be provided for discounted items.
Of course, you can top up with PostePay at an authorized point even if you don't have one, or choose to conveniently pay on delivery in cash.
By choosing Klarna as your payment method at checkout, you can buy now and pay later in 3 convenient interest-FREE instalments.
The installments will allow you to split the cost of your purchase into 3 equal payments. Payment for each installment will automatically be taken from the debit or credit card you entered at checkout.
Your first installment will be collected when your order is confirmed and installments 2 and 3 will be scheduled 30 and 60 days later respectively.
